Refund and Returns Policy

The Play Teach Company Refund & Returns Policy.

We want you to be happy with your purchase, but if the product does arrive faulty or damaged, we apologise!! All our products leave our warehouse in good condition and after being carefully inspected. On the rare occasion of

  • receiving damaged or faulty goods or items missing from the product or,
  • if you have not received the correct goods as reflected on your invoice, or
  • should your order arrive with obvious shipping damage,
  • Talk to us- Please notify us as soon as possible by emailing us within 24Hrs of receiving your purchase at support@playteachcompany.co.za
  • We will request that the damaged item is returned to us, where after instructions will be provided to ensure that the product is returned in good condition, via our courier service

To make the refund process as simple and smooth as possible-please note the following:

  • Money back guarantee: We offer a 30 day money back guarantee, the onus will be on the parent to prove that the child did not benifit or learn anything in the 30 day period, and that you have proof that you as the parent followed the learning material.
  • Returns will only be considered if there is a manufacturing default, or if items were damaged in transit.
  • Returns will not be considered if you recieve the product, realise its not what you wanted, and you break the seal and open the product.
  • You will be asked to supply us with photographic evidence of the damage or fault and a copy of your proof of purchase.
  • Delivery charges are not refundable
  • Return must be actioned within 7 days of being delivered.
  • Product(s) must be unused and in their original packaging.
  • If 7 days have passed since you received your purchase, you will not be eligible for a refund or exchange.
  • We will email you to notify you that we have received your returned item, that the item/s have been inspected, and whether you are approved eligible to have your refund or exchange processed.
  • Payments or exchanges are applied within 7 days
Thank you
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